Follow this advice to ensure you end up with a reliable and competent team that can really help your business.

Responsiveness – when you’re reliant on a system and it goes wrong you need it fixed quickly. Look for a service that gives you a guaranteed response time, and several ways to make contact. If your internet is down, you don’t want a provider who’s only contactable by email or online chat!

Cost – Cost shouldn’t be your top priority, but your budget will of course play a part. Get more than one quote and meet with someone from the IT Support provider. We’d recommend visiting the provider. That way you can meet the people that will be looking after you. Not just the Salesperson. 

Make sure the quotes all include the same things. If the price is very low, you might have to pay extra for additional services such as onsite support. Also look out for providers who add a lot of extra services that you don’t need or understand.

Knowledge – Ask the provider to show you what qualifies them to keep your systems running. Look for experience and ask about engineers’ qualifications and continuing professional development. The world of IT is constantly changing, what are they doing to ensure that staff keep up?

Flexibility – It should be easy to alter your contract. Things in business change. Look for an IT support provider that can change with you. Long contracts often mean inflexibility; if the service is up to scratch then they will be confident you’ll keep using them.

Your IT systems are vital to your business make sure you get the right kind of support to look after them.